Privacy Policy
Effective Date: September 2025
Last Updated: September 2025
At Life & Family Counselling, your privacy is very important to us. We are committed to protecting the personal information you share with us, whether through our website, over the phone, by email, or in person.
This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We may collect the following information when you interact with our website or services:
Personal Information: Name, phone number, email address, and any details you provide through our contact forms or consultation requests.
Clinical Information: Only when you begin therapy services, we may collect personal health information necessary for treatment and care.
Technical Information: Non-identifiable details such as IP address, browser type, and pages visited, collected through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
Respond to inquiries and schedule consultations.
Provide counselling, therapy, and related services.
Communicate updates about appointments, services, or resources.
Improve our website and services.
Comply with professional and legal obligations.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share information only when:
Required by law or professional regulations.
Necessary to protect the safety of you or others.
With your consent, to collaborate with another health professional.
4. Data Security
We take reasonable steps to protect your personal information, including secure storage, password protection, and limiting access only to authorized staff. However, no online transmission is 100% secure. Please use caution when sharing personal details over the internet.
5. Cookies & Website Analytics
Our website may use cookies or analytics tools to improve your browsing experience. These do not collect personal health information and can be managed or disabled in your browser settings.
6. Your Rights
You have the right to:
Request access to your personal information.
Ask for corrections if information is inaccurate.
Withdraw consent for certain uses (subject to professional/legal obligations).
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites.
8. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
info@lifeandfamilycounselling.com
416-473-2875
Disclaimer: This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Please review it with a qualified legal professional to ensure compliance with local laws (e.g., PHIPA in Ontario, PIPEDA in Canada, or HIPAA if applicable).